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When Should a Leader Apologize - And When Not? (Harvard Business Review) - Barbara Kellerman, Harvard Business Review

By Barbara Kellerman, Harvard Business Review

Release Date: 2006-04-10

Genre: Business & Personal Finance

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When Should a Leader Apologize - And Whe Barbara Kellerman, Harvard Business Review
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When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly.
- From the April 2006 issue of Harvard Business Review

When Should a Leader Apologize - And When Not? (Harvard Business Review) - Barbara Kellerman, Harvard Business Review

By Barbara Kellerman, Harvard Business Review

Release Date: 2006-04-10

Genre: Business & Personal Finance

(0 ratings)
Play Full Download
When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly.
- From the April 2006 issue of Harvard Business Review

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When Should a Leader Apologize - And When Not? (Harvard Business Review)

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